My order says it's delivered, but I haven’t received it.

Shipping companies will occasionally mark a package as delivered up to 24 hours before it actually arrives at your doorstep. If you have received a delivery confirmation email but a package has not arrived 24 hours after the email was received, please reach out to the shipping company for more information. 

*Rugged Road Outdoors cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.